What do hundreds of satisfied homeowners in Dallas know that you don’t?
Don’t even think about calling a plumber until you read this…
My name is Tanya Holden and my husband Lewis and I run Holden Plumbing together. Obviously, I’m a woman. So, you’re either going to know exactly what I’m talking about here because you’re a woman, too, or your wife is probably going to be the one at home when the plumber shows up. So either way, you can probably relate.
I’m going to be honest here…
…no one really wants to have to call a plumber. You’re calling a plumber because something has gone terribly wrong. There’s no hot water…or there’s water everywhere! Or, even worse, it isn’t just water!
So here’s what you want…
Am I right? If that’s what your need, I think Holden Plumbing can help you.
First of all, there’s nothing worse than calling someone with an emergency and then they try to schedule you for three days later. At Holden Plumbing, we understand that you probably need someone to come out TODAY.
We always try to schedule you the same day you call…
and AS-SOON-AS-HUMANLY-POSSIBLE if you have an emergency that just can’t wait. As with any company, there are times that we are busy and we can’t get to you right away. But…
….we will tell you that when you call! If it’s going to be later in the day, we will tell you. If it really will be tomorrow morning, we will tell you! What we won’t do is book your appointment, tell you we will be right there, and then not show up for hours. I PROMISE!
Here at Holden Plumbing, we schedule our first appointment of the regular workday at 8 a.m. If you need someone to be there at a specific time, this is always the time slot I suggest. Our other appointments throughout the day are scheduled in two-hour windows. (8 a.m. to 10 a.m., 10 a.m. to noon…You get the idea.) I know, I know. A two-hour window seems ridiculous when you’re the one waiting around, pacing the floor. But, let me see if I can help…
…if you can’t take off work to wait for us, we understand. Just let Becky (our friendly office manager) know when you schedule your appointment how much advance notice you need to meet us. We will call you when we know that our technician is on the way. That will give you plenty of time to wrap things up and get home.
But what if we schedule you between noon and 2 p.m. and we miss our appointment window? Unfortunately, plumbing can be a little unpredictable. But our office staff knows to call as soon as we know there’s a problem. Ideally, we would let you know by, say, 1 o’clock if we are not going to make our noon to 2 p.m. appointment. But then again, I have had a tech say he’s almost ready for his next call only to call back a bit later and say something came up. Gggggrrrrrrr! Not your fault…and you’re waiting…
…So how about an automatic $20 credit on your account? And you can still use whatever coupon you have in hand. Sound fair?
Now let’s talk about the importance of professional service…
When a Holden Plumbing technician arrives at your home, you are guaranteed that he is a Journeyman or Master plumber licensed by the State of Texas. Some of the technicians will even have an apprentice working with them. That helper will have an Apprentice license issued by the State of Texas, as well.
Oh, and our plumbers work for us. They are never subcontractors. This means we stand behind their work. We’re insured, so they’re insured.
What should you expect when our plumber arrives at your home or office?
(Keep in mind that these are the rules for our guys. If it’s any different, call our office immediately and we will fix it for you.)
Our plumber arrives at your house in a Holden Plumbing Company vehicle. He parks within view of your door (if at all possible). He knocks on your door wearing a Holden Plumbing uniform with identification handy. Before he enters your home, he covers his shoes with booties to keep your floors spic-and-span.
Once you tell him about your problem and he examines everything, he provides you with a WRITTEN price to fix your problem for you. For most routine repairs, the price for the repair comes directly out of our Flat Rate Pricing Guide. (…so he’s not inflating the price because his last call was a no-show.)
How does our Flat-Rate, Up-Front pricing help you?
Well, have you ever had a plumber at your house that told you it was going to be X number of dollars per hour, only to have him dragging the job out as long as possible?! No one wants to follow a plumber around prodding him to finish a job.
We give you a price up front for the whole job. Period. If it takes one hour, that’s the price. If something doesn’t go quite right and it takes two hours, the price doesn’t change. You still just pay the quoted price.
Are there exceptions? Yes. Why? We can’t see everything that’s hidden in the walls or under the ground. What can we do? We can be honest.
If there are variables we can pinpoint before we start work, we note that on your written up-front pricing. If we find a new problem after we start, we tell you as soon as we find it and give you a price.
By the way, we have a $59 service charge. (I’ll tell you in a minute how to get it for FREE anyway.) I just can’t bring myself to send licensed plumbers running all over town giving out free estimates for normal repairs. Because let’s face it, all that money for the techs’ time and gas has to get passed along to someone and I don’t want it to be you when you actually do need a repair RIGHT NOW instead of just a quote.
But you still want it for FREE, right? It’s super easy! If your call is for residential service during regular hours, all you have to do is have the work done while the technician is there and we will waive that fee for you. (And yes, you can still use a coupon, too.)
Here’s what to expect when it comes down to the repair itself…
Our technician will let you know how long he thinks the repair will take and if he needs to leave to get special parts. (Our trucks are well-stocked, so this isn’t usually necessary.)
Once the repair is complete, the technician cleans his work area, shows you the repair, and gets your signed approval for the work before he leaves. He isn’t going to leave until your satisfied that everything is perfect. We really do want you to be happy.
We’re also members of the Better Business Bureau. Check us out on their website!
And we guarantee our work long after we leave…
If you are like me, you buy quality and believe that should extend to repairs. Holden Plumbing uses only quality parts and our plumbers make quality repairs. We warranty residential repairs for a full two years. Commercial repairs carry a full one-year warranty. Our drain cleaning warranty is 30 days. (Sorry, we just can’t guarantee what your your children or your employees—same thing—will put down the drains!)
And yes, we will be here to honor that warranty. Holden Plumbing started solving customers' plumbing problems in 1977…and we plan to keep adding new, satisfied customers to our list every year.
We also want to be here whenever you need us, so…
We offer 24-hour, 7-days-a-week emergency service because we know that not all plumbing problems occur between 8 a.m. and 5 p.m., Monday through Friday. Our answering service quickly takes your information and immediately contacts one of our on-call plumbers. The technician calls you back directly to schedule a time to come out. Our after-hours service call is $99.
Before you call to schedule your appointment, let’s recap what Holden Plumbing offers:
Call us now at 972-247-6468 to schedule your appointment!
Here’s a bit more information for you. This information is also found on our F.A.Q. page for quick reference.
Do you service my area?
We service most of Dallas north of Interstate 30 and many of the surrounding communities. There’s a detailed list below of the cities we service, but you can always just call us and ask.
Addison, Allen, Bedford, Carrollton, Colleyville, Coppell, Copper Canyon, Dallas, Double Oak, Euless, Farmers Branch, Flower Mound, Grapevine, Hebron, Hickory Creek, Highland Park, Highland Village, Hurst, Irving, Lewisville, Plano, Richardson, Southlake, The Colony, and University Park.
What services do you provide?
Holden Plumbing is a full-service plumbing company. Our technicians are experts in all types residential and commercial plumbing repair. You can call us for repair or installation of water heaters (including tank-type, tankless, and hybrid heaters), faucets, garbage disposals, toilets, drain and sewer lines, water lines, gas lines, recirculating pumps, and water filtration systems.
You can also call us for any type of stoppage, whether it is a simple kitchen sink stoppage or a main drain stoppage.
We also locate and repair slab leaks as well as perform hydrostatic and pressure testing.
Don’t even think about calling a plumber until you read this…
My name is Tanya Holden and my husband Lewis and I run Holden Plumbing together. Obviously, I’m a woman. So, you’re either going to know exactly what I’m talking about here because you’re a woman, too, or your wife is probably going to be the one at home when the plumber shows up. So either way, you can probably relate.
I’m going to be honest here…
…no one really wants to have to call a plumber. You’re calling a plumber because something has gone terribly wrong. There’s no hot water…or there’s water everywhere! Or, even worse, it isn’t just water!
So here’s what you want…
- You want someone to come over RIGHT NOW, not next week!
- You want a professional who not only knows what he’s doing, but will tell you everything you need to know. (Without acting like you’re stupid, thank you very much.)
- You want a fair price without any surprises.
- You want a guarantee on the work and you want to know that the company will still be around next year to back it up.
Am I right? If that’s what your need, I think Holden Plumbing can help you.
First of all, there’s nothing worse than calling someone with an emergency and then they try to schedule you for three days later. At Holden Plumbing, we understand that you probably need someone to come out TODAY.
We always try to schedule you the same day you call…
and AS-SOON-AS-HUMANLY-POSSIBLE if you have an emergency that just can’t wait. As with any company, there are times that we are busy and we can’t get to you right away. But…
….we will tell you that when you call! If it’s going to be later in the day, we will tell you. If it really will be tomorrow morning, we will tell you! What we won’t do is book your appointment, tell you we will be right there, and then not show up for hours. I PROMISE!
Here at Holden Plumbing, we schedule our first appointment of the regular workday at 8 a.m. If you need someone to be there at a specific time, this is always the time slot I suggest. Our other appointments throughout the day are scheduled in two-hour windows. (8 a.m. to 10 a.m., 10 a.m. to noon…You get the idea.) I know, I know. A two-hour window seems ridiculous when you’re the one waiting around, pacing the floor. But, let me see if I can help…
…if you can’t take off work to wait for us, we understand. Just let Becky (our friendly office manager) know when you schedule your appointment how much advance notice you need to meet us. We will call you when we know that our technician is on the way. That will give you plenty of time to wrap things up and get home.
But what if we schedule you between noon and 2 p.m. and we miss our appointment window? Unfortunately, plumbing can be a little unpredictable. But our office staff knows to call as soon as we know there’s a problem. Ideally, we would let you know by, say, 1 o’clock if we are not going to make our noon to 2 p.m. appointment. But then again, I have had a tech say he’s almost ready for his next call only to call back a bit later and say something came up. Gggggrrrrrrr! Not your fault…and you’re waiting…
…So how about an automatic $20 credit on your account? And you can still use whatever coupon you have in hand. Sound fair?
Now let’s talk about the importance of professional service…
When a Holden Plumbing technician arrives at your home, you are guaranteed that he is a Journeyman or Master plumber licensed by the State of Texas. Some of the technicians will even have an apprentice working with them. That helper will have an Apprentice license issued by the State of Texas, as well.
Oh, and our plumbers work for us. They are never subcontractors. This means we stand behind their work. We’re insured, so they’re insured.
What should you expect when our plumber arrives at your home or office?
(Keep in mind that these are the rules for our guys. If it’s any different, call our office immediately and we will fix it for you.)
Our plumber arrives at your house in a Holden Plumbing Company vehicle. He parks within view of your door (if at all possible). He knocks on your door wearing a Holden Plumbing uniform with identification handy. Before he enters your home, he covers his shoes with booties to keep your floors spic-and-span.
Once you tell him about your problem and he examines everything, he provides you with a WRITTEN price to fix your problem for you. For most routine repairs, the price for the repair comes directly out of our Flat Rate Pricing Guide. (…so he’s not inflating the price because his last call was a no-show.)
How does our Flat-Rate, Up-Front pricing help you?
Well, have you ever had a plumber at your house that told you it was going to be X number of dollars per hour, only to have him dragging the job out as long as possible?! No one wants to follow a plumber around prodding him to finish a job.
We give you a price up front for the whole job. Period. If it takes one hour, that’s the price. If something doesn’t go quite right and it takes two hours, the price doesn’t change. You still just pay the quoted price.
Are there exceptions? Yes. Why? We can’t see everything that’s hidden in the walls or under the ground. What can we do? We can be honest.
If there are variables we can pinpoint before we start work, we note that on your written up-front pricing. If we find a new problem after we start, we tell you as soon as we find it and give you a price.
By the way, we have a $59 service charge. (I’ll tell you in a minute how to get it for FREE anyway.) I just can’t bring myself to send licensed plumbers running all over town giving out free estimates for normal repairs. Because let’s face it, all that money for the techs’ time and gas has to get passed along to someone and I don’t want it to be you when you actually do need a repair RIGHT NOW instead of just a quote.
But you still want it for FREE, right? It’s super easy! If your call is for residential service during regular hours, all you have to do is have the work done while the technician is there and we will waive that fee for you. (And yes, you can still use a coupon, too.)
Here’s what to expect when it comes down to the repair itself…
Our technician will let you know how long he thinks the repair will take and if he needs to leave to get special parts. (Our trucks are well-stocked, so this isn’t usually necessary.)
Once the repair is complete, the technician cleans his work area, shows you the repair, and gets your signed approval for the work before he leaves. He isn’t going to leave until your satisfied that everything is perfect. We really do want you to be happy.
We’re also members of the Better Business Bureau. Check us out on their website!
And we guarantee our work long after we leave…
If you are like me, you buy quality and believe that should extend to repairs. Holden Plumbing uses only quality parts and our plumbers make quality repairs. We warranty residential repairs for a full two years. Commercial repairs carry a full one-year warranty. Our drain cleaning warranty is 30 days. (Sorry, we just can’t guarantee what your your children or your employees—same thing—will put down the drains!)
And yes, we will be here to honor that warranty. Holden Plumbing started solving customers' plumbing problems in 1977…and we plan to keep adding new, satisfied customers to our list every year.
We also want to be here whenever you need us, so…
We offer 24-hour, 7-days-a-week emergency service because we know that not all plumbing problems occur between 8 a.m. and 5 p.m., Monday through Friday. Our answering service quickly takes your information and immediately contacts one of our on-call plumbers. The technician calls you back directly to schedule a time to come out. Our after-hours service call is $99.
Before you call to schedule your appointment, let’s recap what Holden Plumbing offers:
- Same-day appointments and emergency service.
- Licensed plumbers that are employees, never subcontractors.
- Flat-Rate, No-Risk, Up-Front Pricing.
- Two-Year Residential Warranty.
- An established plumbing company with more than 30 years experience in the Dallas area.
Call us now at 972-247-6468 to schedule your appointment!
Here’s a bit more information for you. This information is also found on our F.A.Q. page for quick reference.
Do you service my area?
We service most of Dallas north of Interstate 30 and many of the surrounding communities. There’s a detailed list below of the cities we service, but you can always just call us and ask.
Addison, Allen, Bedford, Carrollton, Colleyville, Coppell, Copper Canyon, Dallas, Double Oak, Euless, Farmers Branch, Flower Mound, Grapevine, Hebron, Hickory Creek, Highland Park, Highland Village, Hurst, Irving, Lewisville, Plano, Richardson, Southlake, The Colony, and University Park.
What services do you provide?
Holden Plumbing is a full-service plumbing company. Our technicians are experts in all types residential and commercial plumbing repair. You can call us for repair or installation of water heaters (including tank-type, tankless, and hybrid heaters), faucets, garbage disposals, toilets, drain and sewer lines, water lines, gas lines, recirculating pumps, and water filtration systems.
You can also call us for any type of stoppage, whether it is a simple kitchen sink stoppage or a main drain stoppage.
We also locate and repair slab leaks as well as perform hydrostatic and pressure testing.
Copyright 2012. Holden Plumbing Company, 820 S MacArthur Blvd Ste 105402, Coppell, TX 75019, 972-247-6468.